common faq's
what is the return policy?
We want you to be happy with your purchase! If you are not completely satisfied, you may return your order if it is unopened or damaged upon delivery.
To request a return, please visit our Contact Us page and send us a message including:
- photo of the order
- Once we receive your request, we will review it and get in touch to collect the necessary details and arrange for the items to be returned to us.
If you have any questions about this policy, please don’t hesitate to contact us.
are any purchases final sale?
No, not all purchases are final sale. Customers can request a return if their order is unopened or damaged, following the process outlined in our return policy.
when will I get my order?
We work hard to ship your order as quickly as possible. Our aim is to have your sweets delivered within 3 working days, and no later than 5 working days.
Once your order has been dispatched, you will receive an email with tracking details and further information. Please note that delivery times may vary depending on your location.
how much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
do you ship internationally?
Yes, we do ship internationally!
You’ll see the shipping cost and an estimated delivery time for your location at the checkout stage, just before you complete your payment.
halal sweet faq's
what are halal sweets?
Halal sweets are candies made according to Islamic dietary laws, ensuring they don't contain ingredients that are forbidden. This means they avoid things like gelatine from non-halal sources and use alternative ingredients that meet halal standards. The great news is that halal sweets taste just as delicious as any other candies. They’re crafted to deliver the same mouthwatering flavors and enjoyable textures, so you can satisfy your sweet tooth without any compromise on taste.
how to know which sweets are halal?
To identify if sweets are halal, start by looking for a halal certification logo on the packaging, often marked with Arabic writing. It's also important to check the ingredients list for halal beef gelatine, sometimes labeled as "tahira beef gelatine." At HellaSweet, we make this process simple by putting the sweets in to relevant collections.
are halal sweets vegan?
Halal and vegan sweets can sometimes overlap, but they’re not the same. Vegan sweets contain no animal-derived ingredients, which can make them halal-friendly—but that doesn’t mean they’re officially halal. Certified halal sweets typically include ingredients like halal beef gelatine, which aligns with Islamic dietary laws but isn’t vegan. So while vegan sweets may be suitable for some halal diets, certified halal sweets do not comply with plant-based diets.
are halal sweets suitable for vegetarians?
While halal sweets are made with ingredients permissible under Islamic dietary laws, they may still contain animal-derived ingredients (like halal-certified gelatine) that are not vegetarian-friendly.
what are halal sweets made for?
Halal sweets are made to cater to individuals who follow Islamic dietary guidelines, which prohibit certain ingredients like pork-derived gelatin and alcohol. These sweets are crafted using permissible (halal) ingredients, such as beef or fish gelatin, plant-based thickeners, or pectin, and are free from alcohol-based flavorings and other non-halal additives. While they’re especially made for Muslims seeking to enjoy treats in line with their faith, halal sweets are enjoyed by many for their clean ingredients and inclusive approach to confectionery.
how are halal sweets made?
Halal sweets are made using ingredients and processes that follow Islamic dietary guidelines. This means avoiding anything derived from pork, alcohol, or non-halal animals. Instead, producers use halal-friendly alternatives like plant-based or halal-certified gelatin, and alcohol-free flavourings. These sweets are prepared in clean environments to avoid cross-contamination and are often clearly labelled.
what is the difference between halal friendly and certified halal sweets?
Halal-certified sweets are officially approved by a recognised halal certification body. This means every ingredient and the entire production process has been thoroughly checked to meet Islamic dietary laws. These products usually carry a halal symbol on the packaging, offering reassurance and clarity.
Halal-friendly sweets, on the other hand, don’t have certification but are made with ingredients that appear halal—such as plant-based gelling agents or no alcohol. While many Muslims choose to eat halal-friendly sweets by checking labels themselves, others prefer sticking to certified products for added peace of mind.